5 Years Warranty

5-year manufacturer’s warranty on products from Light Plus Lighting grants a 5-year manufacturer’s warranty in accordance with the following regulations and requirements:

What does the warranty require?

The warranty assumes that:

  • a product-specific thermal management takes place, i.e., the manufacturer‘s specifications (in particular the manufacturer‘s instructions in the data sheet, operating instructions, assembly instructions, product label) for limit values for the ambient temperature and the mains voltage must be followed,
  • a product has been properly installed and put into operation, taking into account the manufacturer‘s specifications (in particular the manufacturer‘s information in the data sheet, operating instructions, assembly instructions, product label),
  • that the product is used as intended in accordance with the respective technical specifications in compliance with applicable law and applicable standards or codes (in particular in accordance with the catalog, data sheet, application guidelines, IEC standards) (intended use),
  • no third-party components are used or other modifications are made that differ from the delivery condition,
  • product-specific regular maintenance is carried out according to the manufacturer‘s specifications (in particular catalog, assembly instructions etc.) or the generally recognized procedures and
  • the product is not exposed to any mechanical or chemical loads beyond product-specific thermal management and/or intended use, i.e., the product must not come into contact with substances that are known to impair the functionality of the product (alkalis and acids, salt, cleaning agents, etc.) nor should the product be exposed to extreme environmental conditions (desert, cold weather, proximity to the sea, industrial operations).
  • A warranty for such failures requires a prior express and written agreement with Light Plus. The text form preserves the written form here.

What does the warranty cover?

The warranty does not cover any wear and tear or natural aging of products, such as occurs with seals, plastic parts or the like. The warranty is valid for an operating period of a maximum of 5,000 hours/year (= nominal service life or average service life). The warranty only covers product failures that are due to proven material, construction or production defects or those failures that exceed the average nominal failure rate. For switched-mode power supplies, electronic ballasts and LEDs, the average nominal failure rate is 0.2%/1,000 operating hours, provided that the nominal service life and nominal failure rate are not defined differently in the respective manufacturer product and application specifications.

The following are also excluded from the warranty:

  • all products that are not marked with the 5-year warranty symbol from Light Plus
  • a failure within the nominal failure rate,
  • mechanical damage (especially transport damage),
  • damage for which the customer is responsible due to user negligence or damage caused by improper use of the product (e.g., damage and soiling due to poor maintenance, damage due to inadequate thermal management or humidity, damage due to excessive mechanical force, etc.),
  • a decrease in luminous flux corresponding to the state of the art or such a decrease in the color tolerance of LED modules,
  • damage that does not impair the function of the product (e.g., dents, scratches, cracks, damage to the paintwork, decorative features, etc.),
  • damage due to power supply conditions, including transient voltage spikes, over/under voltage,
  • damage due to force majeure,
  • product failures that have already been remedied as part of the warranty through replacement, repair or reduction in price,
  • indirect damage in connection with the rectification of defects (e.g., dismantling/reassembly of products, travel expenses, crane/scaffolding, lost profit/downtime); these costs are to be borne by the buyer. In addition, any liability for damages is excluded, in particular liability for consequential damage.

In addition, all other causes of damage beyond the control of Light Plus are excluded.

How are warranty cases processed?

Warranty cases are processed by the respective authorized sales partner in the country in which the defective product was first purchased and put into operation. 

Warranty claims must be made within one month (equivalent to 30 calendar days) after the defect has been discovered and must be submitted in text form or using our RMA procedure for complaints. 

When registering a warranty claim, the invoice number and/or order number for that particular purchase as well as the product name or article number of the defective product must be provided. We also need suitable evidence from you of the defect that has occurred (photos, detailed description of the problem, time the defect occurred). If, after examining warranty case we find that the case meets our warranty conditions, then resolution is at the discretion of Light Plus—the defective product may be replaced or repaired free of charge or the customer may be offered a price reduction. This may result in product changes to be accepted due to technical progress and reasonable deviations (e.g., design).